I’ve had a lot of couples enquiring just lately and I thought I would share some of the common questions I get asked, or points that you are wanting to know but shy on asking.
Consultations. Where are they held.
I now offer an initial phone call to chat through the basics and see if we are a good fit. Zoom meetings are also new, these last 40 mins and are perfect if time is short or you live away. We can share images and more details than from emailing back and forth. Face to face consults are still available, usually here at The Studio or I can visit you at home or your venue.
Can I bring someone along?
Yes please do! Either face to face or zoom anyone that can help you make choices and can see the bigger picture of the day. Just don’t bring too many as you will get conflicting advice. Grooms are welcome but tend not to have too many thoughts re flowers and we do discuss your dress, however they can leave for 5 mins while we do that.
I already have a few ideas of what I like, can I bring photos?
Yes! Please do! Anything you have seen previously that you like (or dislike) helps to narrow the choice and helps you decide. If you have a Pinterest board please send me the link.
I have a colour that’s hard to describe.
Any samples or ribbons can be brought and dress images help.
How and when do we pay?
A non refundable booking fee of £100 secures the date and is payable once you are happy with the initial quote.This is deducted off the final balance, which is due 3 weeks before your wedding date.
How do we pay?
I prefer BACS but cash or card are also accepted. (cards not for booking fee, sorry)
What if I change my mind on flowers/colours?
I ask for all items to be finalised a month beforehand. At any time you may change, add or subtract items but any substantial changes will require a new quote to be sent.
Do you deliver?
Absolutely! I much prefer to deliver your flowers as I have the means to do this safely and securely to allow your blooms to arrive fresh and in one piece. If you do want to collect , this can also be arranged.
Do you need to see me on the day?
I really do prefer too. I want to make sure you are happy with your bouquets and buttonholes and it is all part of the wedding morning. If you are out at the hairdressers let me know and I can arrange delivery around this.
Do I need to arrange someone to set up my venue flowers?
No, absolutely not! This is all included in the price quoted. I set up any church and venue designs. I have the time, skill and knowhow each item needs to be shown off to perfection. Please provide contact details for your church/venue and I will contact them to arrange times.
I have hired items, when do they need to be returned?
All hired items are collected from your venue. I will arrange this with them but if it is a hotel and you are staying I will try and collect before you check out so should there be any problems they can be dealt with immediately.
If you are hiring only then it is a maximum of 4 days from collection.
What happens if Covid strikes again?
Any weddings that fall under Government wedding restrictions can be postponed to a later date. Please keep me informed of any likely changes and I will work with you to minimise costs. **Once flowers are ordered payment must be accepted, they are yours to take away.
What happens if a flower isn’t available?
I endeavour to fulfil your flower requirements exactly, if due to circumstances a bloom isn’t available I will substitute with the nearest available. If there isn’t a close match I will be in touch with your options.
I hope that helps, but if you have anything further please let me know. No question is silly or unreasonable.
Sandra x
