Customer Service Workshop

Today I have been on a workshop that was based on customer service but that in the end has given me lots of ideas to move my business forward.
This was a taster freebie from Rachel who genuinely gave her time to a small group of us to see if her strategies could help improve our all round customer service. To see more about Rachel and what she does click here.
We discussed customer service in large brands and small and how we hope to be treated and what we expect as consumers ourselves. Then we moved on to how we interact with our clients and ultimately how we could improve. Rachel talked us through some simple ideas that can achieve fantastic results and I would recommend her course for anyone who deals with customers.
I feel overall, I hope, that my customer service skills are good, after all I did get 9.864 out of 10 from the brides who voted for me in the recent awards (see here for full scores), but there is still room for improvement. There is always room for improvement!

Look out for some new ideas and more interaction in the future. If anyone has any questions on any part of floristry, be it wedding designs, seasonality of flowers, tools of the trade etc please post below.

Wedding flowers

Starting next week I will be posting real weddings from this year. They will be in order from the beginning of the year. So keep an eye out if you're looking for inspiration for your own wedding flowers, starting with some lovely spring flowers as well as this fresh ivory and green themed wedding.
Lots of different venues will also be featured along with some of the areas churches.

Christmas Wreaths

Now available, Christmas spruce wreaths. Other colours are available. Suitable for hanging on your door, porch or gate. Two sizes available, 10" or 12". These are made on a moss base.

If you prefer I also have these 14" Foam backed wreaths of holly, spruce and eucalyptus with Christmas decorations and cones. Other colours are available.
Also available from next week wreaths and crosses for in remembrance of your loved ones. These can also be personalized with names or sentiments.

Please order early to avoid disappointment. Deliveries can be booked right up to Christmas eve.
To order either click here or telephone me direct on 07748095431.

Urns for table centres

NEW IN

Small urns in black and bright pink. These lovely urns are tall enough that any display is taken off the table, giving more of an effect when you walk in, but low enough that the design won't be a hindrance to your guests as they chat over their meal.
 May be hired with or without flowers. Local delivery can be arranged.

Crystal gem chimney candelabras

These gorgeous 100 cm candelabras are now available to hire. The crystal gem chimneys sparkle when lit adding more glow to the night time proceedings.
Hire either with or without flowers and they come with small church candles as standard. LED candles are available at an additional cost, for those venues that won't allow real ones. Please remember to check suitability of candles with your venue.
Delivery and collection to local venues can be arranged, ask for details.

The 2014 Wedding Industry Awards certificate

My certificate to say I am one of the best wedding florists in the East Midlands.

Thank you once again to all my couples who voted, your comments and scores make it all worthwhile. XX

Wedding Industry Awards

The results are out!

Unfortunately I didn't win the regional final but I am still honored to have been chosen as a regional finalist, the only florist from Lincolnshire to do so. This was all achieved by my lovely brides voting for me, so I thank them all.
Yesterday afternoon was spent reading all the lovely comments left by my brides which really make these awards for me. My job, after all, is to produce designs which brides have trusted me to deliver and judging by the comments I manage to do that.

Below are the scores, out of 10, which I was awarded for various questions. The first score is my average from all voters and the second is the regions average.

Ability of your florist to understand, interpret and realise your vision and ideas.: 9.909: 9.893
Variety of different designs and ideas in your florist's portfolio.                                                            (where 0 is poor and 10 is excellent).: 9.818: 9.642
Quality of expertise, advice and guidance received from your florist.: 9.909: 9.907
Quality of customer service and communication received from your florist.: 9.864: 9.842
Quality of your florist's web presence (web site, facebook etc).: 9.7: 9.483
Quality of the flowers on your wedding day.: 9.955: 9.97
Value for money.: 9.909: 9.737

As you can see, the scores are really high and I managed to achieve above average in most of the sections. I only dipped slightly on Quality of flowers, but at 9.955 out of 10 I don't think that's a bad score.

Crystal gem fishbowls

 NEW IN

Crystal gem fishbowls are now available to hire. They look great on their own as a table centerpiece

 and even better when a small candle is lit inside.

LED candles are also available for venues where real candles are not allowed. Mirror plates will also add extra sparkle, get in touch for details.

Christmas door wreaths

Now available to order for local delivery. Whether you are an early Christmas decorator or leave it all until a few days before, get your orders in to guarantee delivery. Other colours are available, please ask for details.

Smaller holly wreaths are also available for graves.

Local delivery is for Lincoln and Gainsborough and all villages round about.

Crystal Candelabras for Hire

NEW to HIRE

These gorgeous candelabras are soon to be in stock. I will have 10 in stock for next weekend. Hire them as they are or with added flowers.

Get in touch for more information

The 2014 Wedding Industry Awards

Tonight I am delighted to announce I am a Regional Finalist in The 2014 Wedding Industry Awards.
The award, at this stage, is judged completely by the vote scores of the couples who I have provided wedding flowers for, so a HUGE honour.

The next stage will be judged by experts in the appropriate sector and be based, partly, on comments left by the same couples who have voted.

I will let you know how I get on later this month x

New Web Page

I have been working hard behind the scenes and finally I have upgraded my web page and it is now online. Updated with new photos from many of this years weddings and the testimonials many brides have left. Please take a look at www.sandrasflowerstudio.co.uk 

Now that has been done I am hopefully going to have time to devote to this blog. I hope to start from the beginning of this year with the weddings in some form of order. So if your looking for inspiration for your spring wedding, keep an eye out as there were some fabulous ones this year, like this one

There is also a new and improved page for ordering gift and funeral flowers online through my web shop on Direct2Florist. There is no excuse, you can order flowers for local delivery at any time of day or night.